Faced with scathing complaints over water bills that go back years, the city of San Diego is now undertaking major changes. This includes the way its Public Utilities Department tracks water usage, opting for a more high-tech strategy. It's sort of a "Back to the Future" approach, overhauling the city's water meter-reading program with wireless "smart meters" — something the city had attempted about a decade earlier. CBS 8 has reported for months on sky-high water bills from the city of San Diego. Many customers previously said that they had not been notified that their accounts had been placed on hold for a leak investigation, until they received the final bill. "It was a pretty big shock to us to have a bill for that amount of money," one customer told CBS 8 earlier this year. The city's Public Utilities Department is undertaking sweeping changes in the way it tracks its customers' water usage, which should lead to more accurate meter readings and accurate billing. FULL STORY: https://www.cbs8.com/article/news/local/changes-coming-san-diegos-water-billing-process/509-33c75330-c4bb-4c61-aae0-0559504f3a3f