Since 2015, the city of San Diego has failed to send over a million water bills to residents and, more importantly, neglected to notify anyone that their bill is withheld. Over the course of several months, CBS 8 has worked for the community to get answers about why the water department failed to send bills, failed to tell customers that they weren't going to receive a bill, made their account look as if there was a zero balance while bills were investigated, and then sending multiple bills at once when the investigation concluded, sometimes as much as $16,000. Follow all our coverage here: https://www.cbs8.com/workingforyou