> Southwest Airlines CEO issues apology for travel meltdown
Southwest Airlines CEO issues apology for travel meltdown
Clip ID 2308571
Clearance
Add to
Share
Add to Review Link
By Request
By Request assets are not available for immediate purchase.
This content has not been pre-checked for copyright.
Per clip rates are for 20 seconds of final usage. If you are using more then 20 seconds or need a different file format or have questions about clearances contact us
Description
Thousands of passengers and their luggage remained in limbo Wednesday in Southern California and across the nation as Southwest Airlines continued to scrub the majority of its flights as it worked to recover from a failure in its scheduling systems combined with a devastating winter storm.
The airline has been operating about one-third of usual flight volume as it worked to reset its systems and reposition its aircraft and flight crews, many of which were left out of position as the weather and computer failures combined to devastate Southwest's operations.
That led to mass cancellations of flights in Southern California and beyond, leaving many passengers stranded, unable to reach their destinations and often unable to even locate their checked luggage.
Here is information on what happens if you’ve lost your luggage or had your flight canceled: https://www.cbs8.com/article/news/local/flight-canceled-lost-luggage-experts-give-advice-about-what-to-do/509-86814c14-761f-446a-92d0-7477e2cc9ad6