May 7 on The Story: In March, the Oregon Employment Department rolled out a new computer platform called Frances Online. It was supposed to alleviate many of the issues posed by the old system — a relic of the '90s that seriously hampered efforts to distribute benefits during the COVID-19 pandemic, just when they were needed most. But according to a number of Oregonians who've reached out to KGW, the new system hasn't fixed any problems for them — not only are they not receiving benefits, but they can't seem to contact anyone at OED in order to fix the issues. It's enough of a problem that Gov. Tina Kotek acknowledged it in a press conference last week, expressing her dissatisfaction with the state of affairs. Here's what we know about what's going on and what the state is doing to solve it. Watch more The Story videos: http://bit.ly/watchTheStory Follow The Story on Twitter: https://twitter.com/TheStoryKGW Follow The Story on Instagram: https://instagram.com/thestorykgw