Lindsay Powell has no idea what she did wrong. But in a simple email, she lost a privilege that’s the reason she bought a $30 membership to REI 12 years ago - the ability to return and exchange items. Read more at: https://www.9news.com/article/money/consumer/steve-on-your-side/rei-banning-some-members-returns-and-exchanges/73-7d1b04a4-664a-4a2b-b602-a172ea5eb8b4 More local videos here: https://youtube.com/@9news Subscribe to NEXT: https://youtube.com/@Nexton9NEWS Stay connected: 9NEWS Website: https://www.9news.com/ Facebook: https://www.facebook.com/ilike9news Twitter: https://twitter.com/9NEWS Instagram: https://www.instagram.com/9newsdenver/ Download the 9NEWS App: https://www.9news.com/appredirect/ Sign up for the 9NEWSLETTER: https://www.9news.com/email 9NEWS (KUSA) is located in Denver, Colorado.