Scammers are only getting smarter, and they're finding vulnerabilities in people who think they have their guard up. A Colorado woman thought she knew how to protect herself. But when she got tricked, then struggled to get her bank to help her fix it, she turned to Steve On Your Side. “I’ve been a customer of Wells Fargo since I was 12. I’m [now] 40. It’s been a long time,” said Melanie Sponselee, who lives in Longmont. “I have a savings account with them, a personal checking account and a business account.” Sponselee said the trouble started this past July, with an early morning text message from what appeared to be her bank. “I got a text – like, before 8 am. Which I’ve received before, I’ve gotten these before, saying there’s been suspicious activity," she said. "‘There was a charge, did you initiate that charge?’ And I said ‘no.’ And I’ve received those from Wells Fargo before. I was like, ok, it's another one of those.” The text was followed by a phone call. Sponselee said everything seemed pretty legitimate. “They were like, ‘Ok, so your accounts have been accessed and they have been compromised. So, I’m going to help you close your accounts and open up new ones. And I'm here to help with that. Here’s my employee number, my badge number,’” she remembered. “I was like – they’re on it. Cool, they’re on it," Sponselee said. "The man I was speaking with was super professional. I did not doubt it was Wells Fargo.” Sponselee said they provided employee identification, sounded very professional, and even used “hold music” that sounded just like Wells Fargo representatives she’d spoken with before. So, she stayed on the phone, and following their directions, she transferred almost $19,000 out of three different accounts and into – what she believed – were new and safer ones. But then something changed. The call got disconnected, that’s the thing that got me,” she said. “I was like, ‘Oh no, I got disconnected from these people. Where is my money?’”