Since 2015, the city of San Diego has failed to send over a million water bills to residents and, more importantly, neglected to notify anyone that their bill is withheld. For several months, CBS 8 has worked to get answers about the water department's failures to notify customers when their bills were put on hold to send bills. CBS 8 reported on residents citywide who had not received a bill for months, sometimes years. Many of those residents had been on auto pay and did not realize that their bills were unpaid. They soon learned otherwise when the city sent all of their bills at once, in some cases totaling as much as $16,000. MORE: https://www.cbs8.com/article/news/local/working-for-you/san-diego-water-department-starts-notifying-customers-of-withheld-bills/509-21e608cb-3897-4407-9c04-55d56ed84906