Carmen and Juan Isais suffer from severe disabilities. Carmen and Juan are deaf, with Juan recently having lost his eyesight due to a rare disorder. Carmen is his caregiver because she can see. When we met them at their home in the La Pressa area, we could only communicate with them through interpreters. The Isais family are one of tens of thousands of San Diegans who had their water bills withheld by the city of San Diego for more than a year, from March 2022 to July 2023 without any notification from the city. The reason for the withheld bill, according to a letter obtained by CBS 8, "registered low usage...which halted the billing process." In 2021, they had to repair a slab leak and pay a $3,000 water bill. Their church raised money for them to pay for the bill and the repair work. But then the bills stopped coming. Through an interpreter Carmen told us, “We paid the $3,000 bill and then we stopped getting bills. 4 months later, 8 months later, 1 year later we didn’t get a bill. And then we got a bunch of bills.’ In July, the Isais received a whopping bill of $3,778 without any notice. The couple say they are unsure how they will pay the bill and are now looking for organizations that can help. Through an interpreter Juan says, “I’m on a limited income so Carmen called the water department again and again and again wondering where our bill was and all of a sudden they send us a high bill.” The Isais’ story is one of many that CBS 8 has discovered since launching its investigations into the city's Public Utilities Department. MORE: https://www.cbs8.com/article/news/local/working-for-you/san-diego-fails-to-notify-a-deaf-woman-deaf-and-blind-husband-about-a-water-leak-4000-bill/509-5f8ae2db-93d7-4fde-b75b-62f4b38a413e