Since 2018, tens of thousands of San Diego residents have not received bi-monthly water bills. In some cases, those bills were held by the San Diego Public Utilities Department for months at a time, some as long as two years. Many of those San Diego water customers then receive all the missing bills at once totaling thousands of dollars, in one instance $16,000 bills. One thing has remained constant since 2018, San Diego's City Auditor Andy Hanau has appeared before San Diego's Public Utilities Director, city councilmembers, and representatives from Mayor Todd Gloria's Office every six months to force the department to notify customers and fix what has been a broken water billing system. In an exclusive interview, San Diego City Auditor Andy Hanau says his office issued an audit report in 2018 showing, among other issues, that San Diego's Public Utilities Department had failed to issue 57,000 bills. The city audit report gave ten recommendations on how to improve the water department's customer service and bill issues. One of the ten recommendations was for the department to notify customers when their bills were withheld due to suspected leaks, lower-than-normal water usage, errant billing, or a host of other issues. At CBS 8, we are always Working for You and our community. This is a station promise that we will go the extra mile to solve a problem our audience can’t solve themselves. We want to hear your ideas on how we can cover and help our community. If you have a story idea, please email us at [email protected]. FULL STORY: https://www.cbs8.com/article/news/local/working-for-you/san-diego-city-auditor-warned-city-about-water-bills/509-fb12fea7-f899-44a6-ac54-2de80dab28af