Approximately 28,000 water customers in the city of San Diego are not getting their bi-monthly water bills, according to a city spokesperson. The city's public utilities department is holding on to those bills as they investigate the properties for potential leaks, misbilling, broken meters, or other issues. However, staffing shortages and lacking technology prevent the city from notifying homeowners that they could have leaks on their property or that their bills are not available. Oftentimes, San Diego's water customers first learn of the issue when a bill finally does arrive, in some cases a process that could take over a year, and the city is asking for thousands, in some cases tens of thousands of dollars in water charges. CBS 8 is working for San Diego water customers to prod the city to resolve the billing issues. As we work to get you answers, CBS 8 has some tips for customers who have not received their water bills, how to check for leaks, and who to call in case there is an issue with your MORE: https://www.cbs8.com/article/news/local/working-for-you/not-receiving-water-bills-heres-a-guide-to-check-for-leaks-and-how-to-contact-the-city-of-san-diego/509-2f99fb4c-39be-4393-a8b2-885f4e2daf03