Left without answers, CBS 8 is looking to get to the bottom of the issue and is requesting an interview with San Diego Public Utility Department Director Juan Guerreiro. The city has not yet granted that request. We will continue to press Mayor Gloria as well and let you know what happens. We also called the Water Department's customer service line ourselves. After sitting through several prompts that they are experiencing "longer than normal wait times," we eventually did get an actual person to pick up after 42 minutes. If you’ve received an unusually high bill recently or haven’t received one at all or if you are having difficulties getting through to the Public Utilities Department to try and resolve a billing issue, let us know by emailing [email protected]. FULL STORY: https://www.cbs8.com/article/news/local/working-for-you/more-people-tell-cbs-8-about-their-high-water-bills/509-2ddddb34-c62c-4929-aef6-91331ff615b7