> Network outage caused delays at ticket booths, delaying ferries
Network outage caused delays at ticket booths, delaying ferries
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A network outage affected Washington State Ferries’ (WSF) entire electronic fare system Thursday, causing delays at ticketing booths.
The outage has been resolved, and all systems were back up and running by noon. Virus protection software flagged a file that runs point-of-sale software as a potential virus, which caused the outage. The file wasn't a virus, and WSF found a workaround to get all systems working again.
State ferries announced the outage at 4:10 a.m., saying it affected all routes and causing some ferries to run behind schedule. Terminal staff had to rely on backup transaction methods as a result. This included writing down credit card sales and accepting cash, WSF said.
Along with the technical problems, the Mukilteo/Clinton and Bainbridge/Seattle routes were down to one boat.
Read more: https://www.king5.com/article/news/local/washington-state-ferries-electronic-fare-system-network-outage/281-42083a35-a708-40fd-924f-2682ad3887dc