Last month, the Oregon Employment Department announced a plan to cut phone hours so staff could focus on resolving claims. Lawmakers had questions for leaders at the agency about the months-long problems and the plan to address them. Read more: https://www.kgw.com/article/news/local/the-story/oregon-employment-department-leave-unemployment-claim-backlog-legislature/283-5c40f5aa-fc97-438e-ad9f-6ec335522814 Watch more The Story videos: http://bit.ly/watchTheStory Follow The Story on Twitter: https://twitter.com/TheStoryKGW Follow The Story on Instagram: https://instagram.com/thestorykgw