Sept. 14 on The Story: For months now, Multnomah County has been suffering from major slowdowns in ambulance response times from emergency medical services provider AMR — the result, AMR says, of paramedic shortages. The county has been looking at different ways of getting around the issue. To that end, two big changes to the local 911 system are well underway. One fundamentally overhauls the way that dispatchers handle medical calls and determine the appropriate response. The other has crews of EMTs responding to less serious calls in an attempt to keep the paramedics free for the big calls. Investigative reporter Evan Watson, who has been on this story from the beginning, walks us through Multnomah County's two-part fix. Watch more The Story videos: http://bit.ly/watchTheStory Follow The Story on Twitter: https://twitter.com/TheStoryKGW Follow The Story on Instagram: https://instagram.com/thestorykgw