A now-viral video with over 7 million views that captured a heated altercation at a Washington, D.C. Chipotle is sparking outrage online. The video shows a visibly upset customer walked behind the counter and began making her own burrito bowl. The incident escalated further when she got physical with an employee. But the woman in the video said employees got physical with her first. Roberto Hernandez, the Chipotle employee in the video, says the encounter left him shaken and traumatized, calling the video "triggering" to watch. Speaking to TEGNA affiliate WUSA9, Hernandez described how the situation unfolded on Saturday during his shift at the Brentwood neighborhood Chipotle on Washington Place. Hernandez said he he was working his normal shift when a customer walked in and said she had ordered a burrito bowl on UberEats. She claimed her order was wrong and demanded a refund. He and his manager tried to explain that all refunds had to be issued by Uber. That’s when Hernandez told WUSA9 things escalated. MORE: https://www.wthr.com/article/news/local/dc/chipotle-customer-attacks-employee-over-wrong-order/65-99be080b-cfe2-4dd9-b044-9cfff639b783