Cindy Kuster is trying to track down her money. "I sent a wire to Italy through Chase Bank, and it is still missing," Kuster said. The almost $3,400 was supposed to pay for part of a trip, and Kuster used this method of payment because it made the most sense to her. "It was a 3% credit card fee in order to use the credit card. So, I thought, I might as well just send a wire, which is $50," Kuster said. According to Kuster, she handed off the routing directions to a bank employee, who punched in the information. Weeks later, the company receiving the funds said they never got the money. That is when Kuster noticed the account number on her receipt was two digits off. "I didn't panic because I thought, I'll just go in," Kuster said. "I spoke to the employee who did it, and she saw everything, and she knew, and she was walking around the Chase branch to ask for help." But Kuster said help never came, despite notifying the bank and its corporate offices well within the 180-day reporting window. MORE: https://www.wthr.com/article/money/whats-the-deal/wire-transfer-gone-wrong-bank-money-whats-the-deal-allison-gormly/531-5868d44f-f9c1-4fd7-a7ad-40fe3e46b681