There's a smaller window of time during the work week to speak to a real person manning Denver's 311 call center. The City and County of Denver announced it’s adjusting the call center schedule to align with its budget and maintain service quality. Read more: https://www.9news.com/article/news/local/denver-changes-311-expands-accesssunny-chatbot/73-02da7dd1-7b3d-42f3-960f-95f6effe0858 ----- More local videos here: https://youtube.com/@9news Subscribe to NEXT: https://youtube.com/@Nexton9NEWS Stay connected: 9NEWS Website: https://www.9news.com/ Facebook: https://www.facebook.com/ilike9news X: https://twitter.com/9NEWS Instagram: https://www.instagram.com/9newsdenver/ Download the 9NEWS App: https://www.9news.com/appredirect/ Sign up for the 9NEWSLETTER: https://www.9news.com/email 9NEWS (KUSA) is located in Denver, Colorado.